Help centre
Questions & answers
Everything you need to know about shipping, returns, safety and ordering at Mila & Milo Kids — answered clearly, without the fine print.
Shipping & delivery
We ship across the European Union and the United Kingdom. Delivery options and rates are calculated at checkout based on your destination and order contents.
Most orders arrive within:
EU: 3–8 business days
UK: 4–10 business days
As we work with trusted European makers, some items may ship separately and delivery times can vary by product and destination.
Yes — enjoy free shipping on orders over €1500. Standard shipping rates apply below this threshold and are shown clearly at checkout.
Yes. Once your order ships, you will receive a confirmation email with tracking details so you can follow your delivery.
Yes. Because we curate from different European studios and warehouses, items in one order may arrive in separate parcels. You will receive tracking for each shipment.
While we always aim for timely delivery, occasional delays caused by couriers, customs, or holidays may occur. If your order is late, please contact us and we will help as quickly as we can.
Returns & exchanges
We offer 30-day returns on unused items in their original packaging. Changed your mind? Simply reach out to our team to start a return.
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. In those cases, we will cover the cost.
Custom-made or personalised pieces cannot be returned unless they arrive damaged or defective. Please contact us with photos if anything is wrong on arrival.
Products & safety
Absolutely. Every piece is selected from certified European makers using child-friendly, non-toxic materials. Nothing matters more than your child's safety.
Yes. All items meet European EN 71 safety standards and are chosen for lasting quality, gentle colours, and forms that support free play.
Where available, you can select gift wrapping at checkout for a beautifully presented package — perfect for birthdays, baby showers, and special moments.
Orders & payment
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed securely at checkout.
Please contact us as soon as possible after placing your order. If it has not yet shipped, we will do our best to update or cancel it for you.
For any questions, reach us through our contact page or by email. We aim to reply within one business day.
Still need help?
We're here for you
Can't find what you're looking for? Our team is happy to help with orders, product questions, or anything else about Mila & Milo Kids.