Terms of service
Effective Date: 28.05.26
Welcome to Mila & Milo Kids.
By accessing or using this website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order.
⸻
1. General Information
Mila & Milo Kids is an online concept store offering curated children’s furniture, nursery decor, toys, textiles, accessories, and lifestyle products from selected international brands and suppliers.
We reserve the right to update, modify, discontinue, or change products, pricing, descriptions, availability, and website content at any time without prior notice.
⸻
2. Product Sourcing & Brand Packaging
Mila & Milo Kids operates as a curated multi-brand online store.
Some products available on the website are supplied and shipped directly by third-party brands, manufacturers, or international suppliers.
As a result:
products may arrive in the original branded packaging of the manufacturer or supplier;
orders containing multiple items may arrive separately;
branding, packaging style, labels, and inserts may vary depending on the supplier.
Mila & Milo Kids does not manufacture all products presented on the website.
All trademarks, logos, product names, and brand identities belong to their respective owners.
⸻
3. Orders & Availability
All orders are subject to product availability and acceptance.
In rare situations, an item may become unavailable after purchase due to inventory synchronization delays between suppliers and warehouses.
If this occurs, Mila & Milo Kids reserves the right to:
cancel the order;
offer a replacement item;
issue store credit;
or provide a refund.
We reserve the right to refuse or cancel any order at our discretion.
⸻
4. Pricing & Payments
All prices are listed in Euros (€).
Prices may change without prior notice.
Payments are securely processed through third-party payment providers. Mila & Milo Kids does not store or have access to full payment details.
Customers are responsible for any applicable currency conversion fees, customs duties, import taxes, VAT, or local charges imposed by their country.
⸻
5. Shipping & Delivery
All delivery timeframes are estimates and cannot be guaranteed.
Shipping times may vary due to:
supplier processing times;
international shipping;
customs clearance;
seasonal demand;
courier delays;
public holidays;
or force majeure events.
Mila & Milo Kids is not responsible for shipping delays caused by third-party logistics providers, shipping carriers, or customs authorities.
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional shipping charges.
⸻
6. Customs, Duties & Import Taxes
International orders may be subject to customs duties, VAT, taxes, or import fees depending on the destination country.
These charges are the responsibility of the customer and are not controlled by Mila & Milo Kids.
We are not responsible for delays caused by customs procedures.
⸻
7. Product Information & Safety
We make every effort to display products, colors, materials, and descriptions as accurately as possible.
However:
actual colors may vary depending on screen settings and lighting;
handmade or natural products may contain slight variations;
measurements may have minor differences.
Certain products and toys should only be used under adult supervision.
Customers are responsible for following all safety instructions and age recommendations provided by the manufacturer.
Mila & Milo Kids is not liable for improper use of products.
⸻
8. Returns & Exchanges
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of receiving your order and provide photographic evidence.
Returned items must:
be unused;
be in their original condition;
and include the original packaging.
The following items may not be eligible for return:
personalized items;
custom-made items;
hygiene-related items;
or final sale items.
Return shipping costs are the responsibility of the customer, except in cases where the item was damaged or sent incorrectly.
Original shipping fees are non-refundable.
Mila & Milo Kids is not responsible for lost or damaged returns during transit. Customers are strongly advised to use a tracked shipping service.
Returns sent without prior approval may be refused.
⸻
9. Intellectual Property
All website content including:
logos;
branding;
graphics;
images;
text;
product curation;
design elements;
and website layout
are the intellectual property of Mila & Milo Kids or their respective owners and may not be copied, reproduced, distributed, or used without prior written permission.
⸻
10. Limitation of Liability
To the maximum extent permitted by law, Mila & Milo Kids shall not be liable for:
indirect or consequential damages;
shipping delays;
customs delays;
loss of packages caused by carriers;
supplier stock inaccuracies;
minor product differences;
technical website interruptions;
or damages resulting from misuse of products.
Our total liability shall never exceed the amount paid for the purchased product.
⸻
11. Third-Party Suppliers
Mila & Milo Kids works with independent suppliers, brands, and European manufacturers worldwide.
We are not responsible for:
manufacturing defects beyond applicable legal obligations;
packaging variations;
supplier operational delays;
or product discontinuation.
⸻
12. Privacy
By using this website, you agree to our Privacy Policy and consent to the processing of personal data in accordance with applicable privacy laws and regulations.
⸻
13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Spain.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Spain.
⸻
14. Contact
Mila & Milo Kids
Email: info@milamilokids.com
Instagram: @milamilokids