Refund policy

Customers may request a return within 14 days after receiving the order.

Returned items must be unused, in original condition, and in the original packaging with all tags and accessories included.

Return shipping costs are the responsibility of the customer unless:

• the item arrived damaged, defective, or incorrect, or

• otherwise required by applicable consumer protection laws.

Original shipping costs are non-refundable.

Products from different brands or suppliers may require separate return shipments.

Please note that slight variations in color, texture, dimensions, or packaging may occur due to screen settings, handmade production, or supplier manufacturing processes and shall not be considered defects.

Certain items may not be eligible for return, including:

• custom-made or personalized products,

• hygiene-sensitive items,

• used or damaged products caused by the customer.

If a customer refuses delivery or fails to collect the order from a pickup point, the customer remains responsible for all shipping, return shipping, and handling costs incurred.

Before returning any item, customers must contact us first to receive return instructions and approval.

We reserve the right to refuse returns that do not meet the conditions above.